How do I get eCommerce access using our company account with Eastern?
Use the "Register" link at www.easternfirst.com. Provide your company account number with Eastern, complete the remaining questions, and submit. You will receive either a "Next Steps" email once processed or other communication indicating that your company has not registered for eCommerce access yet.
How does my company register for eCommerce access?
Contact our eCommerce Support Team at [email protected] or 864.312.3777, requesting either an email with our "Customer Onboarding" link or a phone call from one of our Customer Service Representatives.
Can I check out as a guest?
Yes. Use the "Checkout as Guest" link from within your shopping cart. You can also register for a free eCommerce account at any time.
You can search an Eastern part number, your part number (requires prior setup), manufacturer part number, UPC code, or partial product descriptions.
When using partial product descriptions, start simple and at the highest product level. Use "Pipe," then add "PVC," then add "Sch 40," then size like 2" or "2in." Your search would end up looking like "Pipe PVC Sch 40 2in." Similar results can be achieved with the reverse "2in Sch 40 PVC Pipe," but there could be some differences in results.
Note: Your results might include a product that comes in multiple sizes. We've grouped those products together and what comes up in your search results may have a P at the end of the Product Number. That indicates there are multiple sizes to choose from. For example, we carry PVC Sch 40 Pipe 20ft Plain End in multiple sizes, so clicking on that product will show you a drop down for "Nominal Sizes" to choose the exact product you need.
Menu-led Search
You can use the drop-down menus at the top of the screen to choose a product and dive deeper into subcategories to find a product. This method will show all products in that selected category.
Why do some products have "Available in 1-3 days" and what does this mean?
Products with "Available in 1-3 days" are not in stock for the selected breach but will be automatically transferred to that branch from another of our locations. This transfer usually happens within one (1) business day but can take up to three (3) days.
A product list is a saved list of items that may be ordered together multiple times. Stockroom stock orders, assemblies requiring the same parts repeatedly, etc. are example use cases.
How do I make a product list?
Simply select a product you need to add to a list and click "Add to Product List." Either add to an existing list or create a new list. Existing lists can be accessed under "My Product Lists" on the top of the webpage in your dashboard after logging in. Once created, you can add the entire list to your cart.
Once you have the items you need in your cart select "My Shopping Cart" on your dashboard at the top of webpage. You can change the branch your selected items will ship from under the "Selected Branch" header. Note: Item availability will update in real-time as you change your selected branch. If you want to change your default shipping locations, please contact a Customer Support Representative.
How do I change my shipping method?
Select "My Shopping Cart," then "Checkout." Verify Billing Customer and Job Account, then select "Next" to proceed to the Shipping Methods Page. Note: Displayed shipping charges on this page are estimations and subject to change. Certain shipping methods will not be available with all items.
All quote requests will be sent to an Eastern Sales Associate to review and be returned as soon as possible. Please submit a quote request for job pricing, specific lead times, emergency service, or any other special circumstances.
Why was my quantity changed when I added my item to the cart?
Some products have minimum order quantities or are rounded up to fulfill shipping requirements. This is typically for pipe and tubing (to round up to full lengths) or box quantities of smaller items.
Contact a Customer Service Representative using the Live Chat icon in the bottom right-hand corner of the screen. If your issue is in regard to specific account information, the CSR will contact the appropriate associate for support.
I can't remember my password and am unable to login.
Click the "Forgot Password" link on the Sign In page. You'll receive an email with a link to reset your password.
I can't remember my Username.
Send an email to [email protected] and include your name, and your company. A Customer Service Representative will update your username/password combination.
How do I submit a return request or RMA for purchased material?
Once logged into your account, select "My Account." Go to "Order History" under "Manage Orders" and select the order you'd like to return. The order status must be "Invoiced" or "Paid." Click the "Return Request (RMA)" link and enter the product quantity to return along with the reason each product is being returned. Add any relevant notes in the "Return Notes" box, then click the "Send Return Request" button when complete. A Customer Service Representative will contact you to complete the process.
